TRIDENT HOST
◆ Your Data, Your Rights

Privacy Policy

We take your privacy seriously. This policy explains how we collect, use, and protect your personal data.

Last Updated: 30 October 2025

TRIDENT HOST is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with UK GDPR and the Data Protection Act 2018.

Quick Summary

We collect your email, billing details, and server usage data to run your Minecraft server. We don't sell your data to anyone. You can request a copy or deletion at any time.

1. Who We Are

TRIDENT HOST provides Minecraft server hosting. We're responsible for your personal data under UK GDPR.

2. What Data We Collect

We collect information needed to run your server and process payments:

Account Information

  • Email address
  • Full name
  • Billing address
  • Payment info (Stripe handles this securely)
  • Discord username (if you contact support)

Technical Data

  • IP addresses
  • Browser and device info
  • Server usage (CPU, RAM, storage)
  • Game server logs
  • Support tickets

Usage Data

  • Pages you visit
  • Links you click
  • Server uptime stats

3. How We Use Your Data

We use your information to:

  • Run your Minecraft server
  • Process payments
  • Provide support
  • Send important updates about your service
  • Prevent fraud and abuse
  • Follow the law

4. Legal Basis

We process your data based on:

  • Contract - to provide the hosting service you paid for
  • Legitimate interests - preventing fraud and keeping servers secure
  • Legal obligations - tax and accounting requirements
  • Your consent - if you opt in for marketing emails

5. Who We Share Data With

We don't sell your data. We only share it with:

Service Providers

  • Stripe - handles payments (they never share your card details with us)
  • Our data centre in New York - hosts your servers
  • Pterodactyl - the game panel software

Legal Requirements

We may share data if required by law or to protect our rights and users.

6. International Transfers

Your data is stored on servers in New York, USA. We protect data transferred outside the UK using Standard Contractual Clauses approved by UK regulators.

7. How Long We Keep Data

  • Active accounts - kept while your service is active
  • Cancelled accounts - deleted within 30 days
  • Backups - kept for 30 days after deletion
  • Billing records - 6 years (UK tax law requires this)
  • Support tickets - kept while account is active

8. Your Rights

Under UK GDPR, you can:

  • Request a copy of your data
  • Ask us to correct wrong information
  • Request deletion of your data
  • Ask us to limit how we use your data
  • Get your data in a transferable format
  • Object to how we process your data
  • Withdraw consent for marketing emails

What You'll Get if You Request Your Data

If you request a copy of your personal data, we will provide it in a common, machine-readable format (like JSON or CSV). This file will include, for example: your **Account Information** (email, full name, billing address), a summary of your **Technical Data** (e.g., last logged IP address, total CPU/RAM usage), and a list of your **Support Tickets**.

Contact us to use any of these rights. We'll respond within 30 days.

9. Cookies

We only use essential cookies needed for login and security. We don't use advertising or tracking cookies.

10. Security

We protect your data with:

  • HTTPS encryption for all connections
  • Secure password storage
  • DDoS protection
  • Limited staff access to customer data
  • Regular backups

No system is 100% secure. Keep your password safe.

11. Children's Privacy

You must be 13 or older to use our services. If you're under 18, get parental permission first. We'll delete any data from children under 13 if we find it.

12. Policy Changes

We may update this policy. We'll email you about major changes. Check the "Last Updated" date at the top to see when it was last changed.

13. Contact Us

Questions about this policy or your data? Contact us: