TRIDENT HOST
◆ Legal Documentation

Terms of Service & Privacy Policy

Official Terms of Service and Privacy Policy for TridentHost.

Last Updated: 30 October 2025

If you use our website, create an account, or purchase hosting from TridentHost, these terms apply. They cover Minecraft Hosting, Hytale Hosting, and Code Hosting.

1. Agreement to Terms

By creating an account or purchasing a plan, you agree to these terms. If you are buying on behalf of a business, you confirm you are authorised to do so. We serve customers worldwide; our primary server location is New York, USA.

2. Services Provided

We provide hosting plans, access to our management panel, and customer support. Plan features and limits are shown at checkout and in the panel.

From time to time we may carry out maintenance or make changes for security and performance. When possible, we will give notice ahead of time.

  • All servers run on AMD Ryzen 9 9950X processors with NVMe SSD storage
  • You may upgrade or downgrade your hosting plan at any time through the game panel
  • We provide DDoS protection as standard on all plans

3. Your Account

Keep your login details secure. You are responsible for activity under your account. If you believe your account has been compromised, contact us as soon as possible.

  • You must be at least 13 years old to use our services. Those under 18 require parental or guardian consent
  • You must provide accurate billing and contact information
  • You must not share your account credentials with others
  • Notify us immediately if you suspect unauthorised access to your account

4. Acceptable Use Policy

Do not use our services for unlawful activity or in a way that harms our network, other customers, or third parties. The following are prohibited and may result in suspension or termination (including immediate termination for serious or repeated breaches):

  • Hosting content that violates UK, US, or international law
  • Distributing malware, viruses, or other malicious software
  • Launching DDoS attacks or other network attacks against any target
  • Excessive resource usage that negatively impacts other customers' services
  • Hosting pirated content or material that infringes copyright
  • Using our services to harass, threaten, or abuse others
  • Attempting to gain unauthorised access to our systems or other customers' servers

5. Payment Terms

Services are billed in advance on a recurring basis (typically monthly unless stated otherwise). Payment is due at the start of each billing period.

  • There are no setup fees for any of our plans
  • Pricing is subject to change with 30 days' notice to existing customers
  • Failed payments may result in service suspension until payment is received
  • VAT will be charged where applicable in accordance with UK tax law

6. Refund Policy

We offer a 72-hour money-back guarantee for first-time customers on their first purchase.

  • Refund requests must be made within 72 hours of initial purchase
  • The guarantee is void if you have violated our Acceptable Use Policy
  • After the 72-hour period, all payments are non-refundable
  • Service cancellations do not entitle you to a prorated refund
  • Refunds are processed to the original payment method within 5-10 business days

7. Service Availability and Data

We work to keep services reliable, but downtime can happen.

  • We target 99.9% uptime but do not provide a formal SLA guarantee
  • We will announce planned maintenance when possible
  • We are not liable for any data loss. You must maintain your own backups
  • Any automated backups included with your plan are provided as a courtesy only
  • We reserve the right to delete data from terminated accounts after 7 days

8. Service Termination

We may suspend or terminate your service if:

  • You breach these terms or our Acceptable Use Policy
  • Non-payment of invoices
  • Fraudulent activity or chargebacks
  • Abusive behaviour towards staff or other customers

For serious violations, termination may be immediate and without refund. We will normally notify you by email. Data associated with terminated accounts may be deleted after 7 days.

9. Limitation of Liability

Nothing in these terms removes rights you may have under law. To the extent permitted by law, TridentHost is not liable for indirect or consequential losses (for example, loss of profits, loss of data, or loss of business).

If we are liable to you for a claim relating to the services, our total liability is limited to the amount you paid us in the three months before the claim.

10. Changes to Terms

We may update these terms. If the change is significant, we will try to notify you by email or through the panel.

11. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact

If you have questions about these terms or need help with your service, contact us at support@tridenthost.xyz.

13. Privacy Policy

We are committed to protecting your privacy. This section explains what personal data we collect, why we collect it, and your rights under UK GDPR and the Data Protection Act 2018.

Quick Summary

We collect the details needed to run your account (such as your email and billing information) and to support your service (such as usage and support history). We do not sell personal data. You can request access to or deletion of your data, subject to legal requirements.

13.1 Who We Are

TRIDENT HOST provides hosting services. We are responsible for your personal data for UK GDPR purposes.

13.2 What Data We Collect

We collect information needed to provide the services, process payments, and keep accounts secure:

Account Information

  • Email address
  • Full name
  • Billing address
  • Payment info (Stripe handles this securely)
  • Discord username (if you contact support)

Technical Data

  • IP address
  • Browser and device info
  • Server usage (CPU, RAM, storage)
  • Game server logs
  • Support tickets

Usage Data

  • How you use our services
  • Features you access
  • Time spent on our platform

13.3 How We Use Your Data

We use your data to provide and improve our services:

  • Run and manage your services
  • Process payments
  • Provide support
  • Send important updates about your service
  • Prevent fraud and abuse
  • Follow the law

13.4 Legal Basis for Processing

We process your data based on:

  • Contract: To provide our hosting services
  • Legal Obligation: To comply with tax and business laws
  • Legitimate Interest: To prevent fraud and improve our services
  • Consent: For marketing communications (optional)

13.5 Data Sharing

We do not sell your personal data. We only share it when necessary:

  • Stripe - payment processing (we do not receive your full card details)
  • Our data centre providers - to host and operate your services
  • Pterodactyl - the game panel software

13.6 Data Retention

We keep your data only for as long as needed:

  • Active accounts - kept while your service is active
  • Closed accounts - typically deleted within 30 days unless we must retain certain records
  • Backups - kept for 30 days after deletion
  • Billing records - 6 years (UK tax law requires this)
  • Support tickets - kept while account is active

13.7 Your Rights

Under UK GDPR, you have the right to:

  • Access: Request a copy of your data
  • Rectification: Correct inaccurate data
  • Erasure: Request deletion of your data
  • Portability: Transfer your data elsewhere
  • Objection: Object to how we use your data
  • Restriction: Limit how we process your data

What You'll Get if You Request Your Data

If you request a copy of your personal data, we will provide it in a common, machine-readable format (such as JSON or CSV). The export will include the information we hold about your account and service usage, as applicable.

13.8 Cookies and Tracking

Our website uses essential cookies only, such as:

  • Authentication cookies (keep you logged in)
  • Security cookies (prevent attacks)
  • Preference cookies (remember your settings)

We do not use tracking or advertising cookies.

13.9 Security

We protect your data with:

  • SSL encryption for all data in transit
  • Encrypted storage for sensitive data
  • Regular security updates
  • Access controls and authentication
  • Regular backups and monitoring

13.10 International Data Transfers

Your data may be processed outside the UK:

  • Our servers are in New York, USA
  • Payment processing by Stripe (US company)
  • Where required, we use appropriate safeguards for transfers outside the UK

13.11 Children's Data

Our services are not intended for children under 13. We do not knowingly collect personal data from children under 13.

13.12 Changes to This Policy

We may update this privacy policy from time to time. If the change is significant, we will notify you via email or through the game panel.

13.13 Contact Us

If you have questions about your privacy or want to exercise your rights: